How can we help you?
Frequently asked questions
How to order
No, in most cases we are able to source and provide the core steering wheel to be worked on.
Typical building process take 4-7 weeks to build (for leather and alcantara wheels) and +- two weeks to ship Carbon fiber wheels take longer to build.
Yes, we usually build our product to order so payment is required to get the process going.
Yes, we can give a partial refund but we will charge 25% restocking fee for the labor and material used and for the transaction fees changed.
Shopping with us
On each individual product page there is a stock level indicator to show what is available. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.
If the product you have selected is in stock, we will send it to you as soon as possible, and we will notify you of the shipment by your preferred method of communication. Delivery times vary depending on your location, as we sell our products worldwide.
We cooperate with reliable and proven delivery services to ensure the fastest delivery of your order without any damage.
When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
After sale support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.
Product help
If you can't find the steering wheel you need, you can send us a message directly from this page and we will get back to you as soon as possible.
We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!
All our steering wheels are provided warranty (1 year warranty on stitching, manufacturing defect, does not cover normal wear or damage)
We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.